1. Introduction

When processing the collected data, CORESO S.A. (Avenue de Cortenbergh 71, 1000 Brussels, Belgium) acts as data controller and processor.

CORESO guarantees and respects your privacy by complying with the provisions of the GDPR Regulation regarding personal data protection and other applicable laws and regulations.

2. Data collection and processing

Any data, information, or queries that you send to CORESO S.A (whether by e-mail or by means of the electronic query form) are not confidential and may be freely used and/or reproduced by CORESO, unless you explicitly indicate otherwise. The above does not apply to any data and information which must be treated confidentially pursuant to the Electricity Act of 1998. Any data that you send to www.coreso.eu must be truthful, correct and may not infringe on the rights of third parties.

By sending any data to CORESO, you grant CORESO a free and non-exclusive license to use and reproduce said data for its corporate purposes and those of its subsidiaries or parent companies.

We use the personal information we hold about you in the following ways:

  • to provide information on products and services of CORESO and related third parties and conducting other promotional activities (however, in this case, CORESO will always ask for your prior consent before sending you said information);
  • to ensure that the content from our website is presented in the most effective manner for you and for your computer/device;
  • to notify you, if needed, about changes to our services or our website;
  • to provide you, if needed, with information about other services we offer that are similar to those that you have already used or enquired about;
  • to provide you, if needed, with information about goods or services we feel may interest you;
  • to perform data analyses for statistical purpose
  • to review and assess your job application;
  • to carry out our obligations arising from any contracts entered between you and us and to provide you with the information and services that you request from us; and
  • to pursue any legitimate interest of CORESO or the execution of a contract.

When you visit this website, CORESO may process any data that you enter on questionnaires or in other sections of the website.

We will use this information to administer our website and for internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes), to improve our website to ensure that content is presented in the most effective manner for you and for your computer/device, to allow you to participate in interactive features of our service (when you choose to do so), or as part of our efforts to keep our website safe and secure.

The collected information may also be used to inform you about the content of this website and any changes concerning its use.

Your personal details will not be sold or put at the disposal of third parties that are not subsidiaries of CORESO or otherwise related to CORESO as mentioned above.

This privacy policy is not applicable to websites of third parties that can be visited through links on this website.

3. Disclosure of your personal information

Your personal information is being collected and processed on the following legal bases:

  •  If it is necessary for pursuing our legitimate interests, considering these interests are not overridden by your fundamental rights and freedoms, e.g., we use your personal information to know your preferences so as to be able to better personalize our product offerings, to prevent fraud and to secure our website.
  • If it is necessary for performing the contract we have with you, e.g., contact details in supplier contract or regulated contract (connection agreement); or
  • When you consented to this, e.g., if you have given your prior express consent thereto, we may use your email address for sending you marketing materials.

4. Rights to update and delete your data

You have the right to request a copy of your data and request any amendment or their suppression from our files.

These rights can be exercised by simply sending a request through our contact page.

For any general information about your privacy rights, you can check, amongst others, the website of the Belgian Privacy Commission (www.privacycommission.be).

5. Security and transfer of data and personal information

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

You agree that we have the right to share your personal information with selected third parties including:

  • our affiliates;
  • our business partners, including suppliers and stakeholders;
  • public authorities (including judicial and police authorities and regulators);
  • banks and insurers;
  • our professional advisors (e.g., lawyers, consultants);
  • providers of recruitment related services;
  • our suppliers of IT related services, e.g., SAP;
  • providers of online payment services;
  • analytics and search engine providers that assist us in the improvement and optimization of our site, e.g., Google.

We will also disclose your personal information to third parties:

  •  in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
  • If Coreso or substantially all of its assets are acquired by a third party, in which case information held by it about its customers may be one of the transferred assets;
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of Coreso, our customers, or others. This includes exchanging information with public authorities (including judicial and police authorities and regulators) in the event of, for example, a cyber security incident;
  • if that is appropriate to achieve any of the purposes set out in section 3 of this Privacy Policy.

Exceptionally, we may transfer your personal information to a destination outside the European Economic Area (the EEA), if that is appropriate (i) to achieve any of the purposes set out under section 3 and/or (ii) to disclose your personal information to a third party in accordance with section 4 of this Privacy Policy.

If we transfer your personal information outside of the EEA, we will make sure that your personal information is protected by adequate safeguards, such as (but not limited to) the laws of the country to which your personal information is transferred ensure an adequate level of data protection, data protection clauses approved by the European Commission, the EU-US Privacy Shield, or Binding Corporate Rules.

If you wish to receive more information relating to the transfers of your personal information and/or the safeguards that have been implemented (including on how to receive a copy thereof), you can contact us through the contact details set out in section 12 below.

6. External Websites/Apps

Our website may, from time to time, contain links to and from websites and/or applications of our partner networks, advertisers, and affiliates. To the extent that hyperlinks or banner advertisements incorporating hyperlinks are utilized to access third party websites and/or applications, you should be aware that these third-party websites and/or applications are not controlled by us and have their own privacy policies. Therefore, they are not subject to this Privacy Policy, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites and/or applications.

7. Your rights

You have certain rights regarding the personal information we hold about you. These rights can be exercised by contacting us as set out below:

  • you have the right to access the personal information we keep about you – this is because we want you to be aware of the personal information we have about you and to enable you to verify whether we process your personal information in accordance with the applicable data protection laws and regulations;
  • you have the right, under certain circumstances, to block or suppress further use of your personal information. When the processing is restricted, we can still store your personal information, but we can no longer use it;
  • if your personal information is inaccurate or incomplete, you have the right to request the rectification of your personal information;
  • you have the right, under certain circumstances, to request the deletion or removal of your personal information from our systems;
  • you have the right to lodge a complaint about the way we handle or process your personal information with your national data protection authority;
  • if our processing of your personal information is based specifically on your consent, you have the right to withdraw that consent at any time. This includes your right to withdraw consent to our use of your personal information for direct marketing purposes;
  • you have the right to obtain from us, under certain circumstances, your personal information in a structured, commonly used and machine-readable form so you can reuse it for your own purposes across different services. For example: if you want to work with a different service provider, this enables you to move your personal information easily and in a secure manner to this new service provider.

You also have the right to object to certain types of processing, including processing for direct marketing purposes.

However, note that we may need to retain certain information, for example for legal or administrative purposes (e.g., keeping of accounting records).

For all requests set out above, please send us an email with “data privacy request” in the subject line and include a copy of your identity card or another proof of your identity (e.g., driver’s license) to help us prevent unauthorized individuals from accessing, changing, or deleting your personal information. We will respond to your request as soon as practically possible. If we need more than one month (from receipt of your request) to respond to your request, we will come back to you and let you know.

8. Retention of your personal information

The information we hold about you will be retained in a manner consistent with the applicable data protection legislation. In any event, your personal information shall not be kept longer than is required by the applicable contract, or than is necessary to achieve the purposes stated in this Privacy Policy, unless:

  • the processing of your personal information is necessary in connection with any actual or potential dispute (e.g., we need this information to establish or defend legal claims), in which case we will keep your personal information until the end of such dispute; and/or
  • the retention is necessary for us to comply with any legal or regulatory obligation (e.g., for tax purposes), in which case we will keep your personal information for as long as required by that obligation.

9. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Details

Questions, comments, and requests regarding the Privacy Policy must be addressed to contracts@coreso.eu.